Am J Med Qual 2021 May-Jun 01;36(3):180-184
Division of General Internal Medicine, Department of Medicine, Medical College of Wisconsin, Milwaukee, WI Center for Advancing Population Science, Medical College of Wisconsin, Milwaukee, WI.
Payors hold hospitals accountable for patient experience using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The objective was to determine if hospital unit (medicine versus nonmedicine [ie, cardiology, oncology, urology, physical medicine and rehabilitation, and surgery]) influences HCAHPS scores when care is given by the same providers on different units. This retrospective analysis of adult inpatient data (n = 845), included overall hospital satisfaction, staff communication, care and communication from physicians, and discharge communication. Read More