A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience.
BMC Health Serv Res 2017 Nov 16;17(1):739. Epub 2017 Nov 16.
La Trobe University, Bundoora, Victoria, 3086, Australia.
Background: Hospital staff are interested in information on patient satisfaction and patient experience that can help them improve quality of care. Staff perceptions of quality of care have been identified as useful proxies when patient data are not available. This study explores the organizational factors and staff attitudes that influence staff perceptions of the quality of the care they provide in relation to patient satisfaction and patient experience. Read More