Satisfaction with care in a Brazilian psychiatric inpatient unit: differences in perceptions among patients according to type of health insurance.

Authors:
Julia Almeida Godoy
Julia Almeida Godoy
Hospital São Lucas (HSL)
Gabriela Pavan
Gabriela Pavan
Hospital São Lucas (HSL)
Ricardo Tavares Monteiro
Ricardo Tavares Monteiro
Faculdade de Medicina
Chesapeake | United States
Eduardo Lopes Nogueira
Eduardo Lopes Nogueira
Pontifícia Universidade Católica do Rio Grande do Sul
Lucas Spanemberg
Lucas Spanemberg
Hospital São Lucas da Pontifícia Universidade Católica do Rio Grande do Sul
Brazil

Trends Psychiatry Psychother 2019 Jan-Mar;41(1):27-35. Epub 2019 Apr 11.

Hospital São Lucas, PUCRS, Porto Alegre, RS, Brazil.

Introduction: User satisfaction assessment in mental health services is an important indicator of treatment quality. The objective of this study was to evaluate treatment satisfaction in a sample of inpatients with mental disorders and the associations between levels of satisfaction and clinical/sociodemographic variables.

Methods: This exploratory study investigated 227 psychiatric inpatients who answered the Patient Satisfaction with Mental Health Services Scale (SATIS-BR) and the Perception of Change Scale (EMP). SATIS scores were analyzed according to associations with clinical and sociodemographic data. Pearson correlations were used to correlate SATIS scores with other variables.

Results: We found a high degree of satisfaction with care at the psychiatric inpatient unit assessed. In general, patients rated maximum satisfaction for most items. The highest satisfaction scores were associated with patients receiving treatment through the Brazilian Unified Health System (SUS) and with less education. SATIS showed a moderate positive correlation with EMP. The worst evaluated dimension was physical facilities and comfort of the ward.

Conclusion: Patients treated via SUS may be more satisfied than patients with private health insurance when treated in the same facility. The evaluation of treatment satisfaction can be used to reorganize services at psychiatric inpatient units.

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Source
http://dx.doi.org/10.1590/2237-6089-2017-0156DOI Listing
April 2019

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