Artif Intell Med 2018 04 23;85:16-25. Epub 2018 Feb 23.
Department of Systems Engineering and Engineering Management, City University of Hong Kong, 83 Tat Chee Ave, Kowloon, Hong Kong.
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Artif Intell Med 2015 Jan 16;63(1):33-40. Epub 2014 Dec 16.
Department of Systems Engineering and Engineering Management, City University of Hong Kong, 83 Tat Chee Ave, Kowloon, Hong Kong. Electronic address:
Objectives: A well-developed appointment system can help increase the utilization of medical facilities in an outpatient department. This paper outlines the development of an appointment system that can make an outpatient department work more efficiently and improve patient satisfaction level.
Methods: A Markov decision process model is proposed to schedule sequential appointments with the consideration of patient preferences in order to maximize the patient satisfaction level. Read More
Health Care Manag Sci 2014 Mar 10;17(1):60-76. Epub 2013 Oct 10.
Centre for Maintenance Optimization Reliability Engineering, Department of Mechanical Industrial Engineering, University of Toronto, 5 King's College Road, Toronto, ON, M5S 3G8, Canada,
We study a scheduling problem in which arriving patients require appointments at specific future days within a treatment specific time window. This research is motivated by a study of chemotherapy scheduling practices at the British Columbia Cancer Agency (Canada). We formulate this problem as a Markov Decision Process (MDP). Read More
Australas Med J 2011 31;4(10):575-88. Epub 2011 Oct 31.
Department of Mechanical and Manufacturing Engineering, University of Manitoba , Winnipeg, Manitoba, Canada.
Unlabelled: This study was undertaken to improve the performance of a Chemotherapy Treatment Unit by increasing the throughput and reducing the average patient's waiting time. In order to achieve this objective, a scheduling template has been built. The scheduling template is a simple tool that can be used to schedule patients' arrival to the clinic. Read More