Publications by authors named "Santiago Gutiérrez-Broncano"

7 Publications

  • Page 1 of 1

Examining the Determinants of Healthcare Workers' Performance: A Configurational Analysis during COVID-19 Times.

Int J Environ Res Public Health 2021 May 25;18(11). Epub 2021 May 25.

Department of Spanish and International Economics, Econometrics and History and Economic Institutions, Faculty of Economics and Business, University of Castilla-La Mancha, 02071 Albacete, Spain.

The evaluation of the work performance of health professionals has focused the interest of scientific research in recent decades as a basis for improving the quality of health services. The global COVID-19 pandemic has pushed countries' health systems to the limit and had previously unknown consequences on the job performance of health professionals. In this context, what are the determinants of performance? There are numerous studies that link job performance with other variables that directly affect it, such as leadership, job satisfaction, organizational commitment, and work environment. However, there are no studies that jointly relate all these variables, and even less in the field of health. The main objective of this work is to analyse how these variables are configured together to generate a good level of performance of health professionals during the times of COVID-19. To do this, a fuzzy set qualitative comparative analysis (fsQCA) is carried out, an appropriate method that will allow finding the joint causal effects of key variables in human resources to ensure a good level of job performance in health organizations. The study reveals that leadership and commitment are the two key drivers of performance. The data confirm that the "recipe" to achieve a good level of performance consists of the combination of leadership, commitment, and a good work environment. Additionally, in the case of less satisfied workers, linking leadership and commitment is a sufficient condition.
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http://dx.doi.org/10.3390/ijerph18115671DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8198787PMC
May 2021

Occupational Health and Safety, Organisational Commitment, and Turnover Intention in the Spanish IT Consultancy Sector.

Int J Environ Res Public Health 2021 May 25;18(11). Epub 2021 May 25.

Department of Business Administration, Faculty of Law and Social Science, Castilla-La Mancha University, San Pedro Martir, 45071 Toledo, Spain.

Background: The purpose of this study is to analyse the impact that occupational health and safety policies have on employees' work and organisational commitment and, in turn, on their intention to leave the company.

Methods: For this study, we designed a questionnaire with a five-level Likert scale and distributed it among professionals from different companies in the IT consultancy sector in Spain. The data collected from 458 completed questionnaires were analysed using the partial least squares structural equation modelling (PLS-SEM) technique using the SmartPLS software.

Results: From the analysis of the data, it was concluded that there is indeed a positive relationship between occupational health and safety policies and employees' work and organisational commitment, as well as a negative relationship between these policies and the intention to leave the company. Similarly, there is a negative relationship between employees' work and organisational commitment and their turnover intention.

Conclusions: Although, due to the activity of professionals in the sector, occupational health and safety has not been an area of priority, it was concluded from this study that an improvement in these areas would have a beneficial effect on the commitment of workers to the company, thus helping to reduce the high levels of turnover in the sector. Future lines of research, as well as their practical application and the limitations of the study, are indicated at the end of the paper.
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http://dx.doi.org/10.3390/ijerph18115658DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8198308PMC
May 2021

How Upper/Middle Managers' Ethical Leadership Activates Employee Ethical Behavior? The Role of Organizational Justice Perceptions Among Employees.

Front Psychol 2021 16;12:652471. Epub 2021 Mar 16.

Faculty of Social Sciences, University of Castilla-La Mancha, Talavera, Spain.

Several studies have been conducted on ethical leadership and workplace ethical behavior but little is known about the role of organizational justice and each of its dimensions (procedural, distributive, interpersonal, informational) in this relationship. This study predicts that ethical leadership enhances organizational justice perceptions, including each of its specific dimensions, which in turn enhances employee ethical behavior. The results from two-wave survey data obtained from 270 employees in the Malaysian manufacturing industry confirm that ethical leadership has a positive impact on employee ethical behavior, and that organizational justice and each of its justice dimensions mediate this relationship, both individually and together. Importantly, interpersonal and informational dimensions show the strongest mediation effects. This paper highlights the actions and strategies that can help managers to effectively elevate the moral tone in their organizations. In particular, our findings show where managers must put more emphasis to foster an ethical workplace: on providing fair treatment (interpersonal justice) and honest information (informational justice).
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http://dx.doi.org/10.3389/fpsyg.2021.652471DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8008125PMC
March 2021

Proposal for Lines of Research Into Consumer Behavior: Examples in the Tourism Industry.

Front Psychol 2020 19;11:64. Epub 2020 Feb 19.

Department of Business Management, Faculty of Business and Economics, Rovira i Virgili University, Reus, Spain.

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http://dx.doi.org/10.3389/fpsyg.2020.00064DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC7042196PMC
February 2020

Dealing With Human Resources in the Age of Consumer 4.0: Aiming to Improve Service Delivery.

Front Psychol 2019 21;10:3058. Epub 2020 Jan 21.

Department of Business Administration, University of Castilla La Mancha, Toledo, Spain.

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http://dx.doi.org/10.3389/fpsyg.2019.03058DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC6985283PMC
January 2020

Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction.

Front Psychol 2017 25;8:1266. Epub 2017 Jul 25.

Business Administration, University of Castilla-La ManchaTalavera de la Reina, Spain.

Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field. Despite this, there is little empirical literature on the behavior of the internal customer (IC) in FBs or how businesses increase their satisfaction. Basing our work on psychological theories and with both quantitative and qualitative information from 31 semi-structured interviews, this work establishes certain characteristics of the ICs of the FB and proposes a series of guidelines for increasing their satisfaction, thereby facilitating the continuity of this type of business. FBs that are able to understand that the motivation of their ICs is more important than other qualities, and that this requires a more comprehensive management will be able to get sustainable competitive advantages in the future.
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http://dx.doi.org/10.3389/fpsyg.2017.01266DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5524889PMC
July 2017

Consumer Behavior in the Choice of Mode of Transport: A Case Study in the Toledo-Madrid Corridor.

Front Psychol 2017 20;8:1011. Epub 2017 Jun 20.

Business Administration Department, University of Castilla-La Mancha, Talavera de la ReinaToledo, Spain.

Within the context of the consumption of goods or services the decisions made by individuals involve the choice between a set of discrete alternatives, such as the choice of mode of transport. The methodology for analyzing the consumer behavior are the models of discrete choice based on the Theory of Random Utility. These models are based on the definition of preferences through a utility function that is maximized. These models also denominated of disaggregated demand derived from the decision of a set of individuals, who are formalized by the application of probabilistic models. The objective of this study is to determine the behavior of the consumer in the choice of a service, namely of transport services and in a short-distance corridor, such as Toledo-Madrid. The Toledo-Madrid corridor is characterized by being short distance, with high speed train available within the choice options to get the airport, along with the bus and the car. And where offers of HST and aircraft services can be proposed as complementary modes. By applying disaggregated transport models with revealed preference survey data and declared preferences, one can determine the most important variables involved in the choice and determine the arrangements for payment of individuals. These payment provisions may condition the use of certain transport policies to promote the use of efficient transportation.
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http://dx.doi.org/10.3389/fpsyg.2017.01011DOI Listing
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5476976PMC
June 2017